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Email https://images.squarespace-cdn.com/content/v1/5e5d4958e456cb72a3301a34/1588899794640-UB8YBDKH8OO4E9QEIHQK/DST+Prospect.jpg Portfolio - Email https://images.squarespace-cdn.com/content/v1/5e5d4958e456cb72a3301a34/1583180352335-LUZJ2ULO5AO7685JTQYB/Screen+Shot+2018-11-26+at+1.18.27+PM.png Portfolio - Email https://images.squarespace-cdn.com/content/v1/5e5d4958e456cb72a3301a34/1583179897690-47WF9TVZ2AXOLGTVZU2F/Screen+Shot+2018-11-13+at+9.28.38+AM+%281%29.png Portfolio - Email https://images.squarespace-cdn.com/content/v1/5e5d4958e456cb72a3301a34/1583180254234-T92P5ALO03OU7PLJLVL1/large-heat_bioticketing_email+%282%29.jpg Portfolio - Email https://images.squarespace-cdn.com/content/v1/5e5d4958e456cb72a3301a34/1583180663730-5ZBQC15W9OTJWHWCTC0G/NEW_Opening+Day_CLEARxTwins+%281%29.png Portfolio - Email https://images.squarespace-cdn.com/content/v1/5e5d4958e456cb72a3301a34/1588902367741-LMVIHEZF8ETQG18ZDOME/01_Welcome+Online+%281%29.jpg Portfolio - Email https://images.squarespace-cdn.com/content/v1/5e5d4958e456cb72a3301a34/1588902598531-31TJ90H91RG0JN506DJK/Email+3+A.jpg Portfolio - 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Print https://images.squarespace-cdn.com/content/v1/5e5d4958e456cb72a3301a34/1583376374533-3KO4WIB4L8T1DKJG02V4/Screen+Shot+2020-03-04+at+9.12.17+PM.png Portfolio - Print https://www.katpeck.com/portfolio/brand-voice-development monthly 0.5 2020-05-28 https://images.squarespace-cdn.com/content/v1/5e5d4958e456cb72a3301a34/1590627952726-AHFPOQ89USQLHDVL1T6A/Screen+Shot+2020-05-27+at+7.58.36+PM.png Portfolio - Brand Voice https://images.squarespace-cdn.com/content/v1/5e5d4958e456cb72a3301a34/1590627801315-30HI576Q8ZBJBBUHUE25/Screen+Shot+2020-05-27+at+8.02.28+PM.png Portfolio - Brand Voice https://images.squarespace-cdn.com/content/v1/5e5d4958e456cb72a3301a34/1590627928755-27KFFVFMTF71Y7TNOZWL/Screen+Shot+2020-05-27+at+7.58.22+PM.png Portfolio - Brand Voice https://images.squarespace-cdn.com/content/v1/5e5d4958e456cb72a3301a34/1590627990375-ME4K93LJ25RFH7XB40PF/Screen+Shot+2020-05-27+at+7.58.49+PM.png Portfolio - Brand Voice https://images.squarespace-cdn.com/content/v1/5e5d4958e456cb72a3301a34/1590627837379-PHGQ75VR1S784UOEZFZI/Screen+Shot+2020-05-27+at+7.58.13+PM.png Portfolio - Brand Voice https://www.katpeck.com/portfolio/organic-social monthly 0.5 2022-03-25 https://images.squarespace-cdn.com/content/v1/5e5d4958e456cb72a3301a34/1590611509759-OC6AIDVCEBRUICEP6XT1/IMG_1385.jpg Portfolio - Social https://images.squarespace-cdn.com/content/v1/5e5d4958e456cb72a3301a34/1590611475994-SK1O6O4UAKC1VOLQAOA5/IMG_1387%2B2.jpg Portfolio - Social https://images.squarespace-cdn.com/content/v1/5e5d4958e456cb72a3301a34/1590611540565-05ONZ0QM2W4L46140WXN/Large+JPG-Aro+Ha_0428.jpg Portfolio - Social https://www.katpeck.com/portfolio/lively monthly 0.5 2022-03-27 https://images.squarespace-cdn.com/content/v1/5e5d4958e456cb72a3301a34/06edf32e-b325-492e-98f3-ae23e3c1fff5/Screen+Shot+2022-03-25+at+1.36.51+PM.png Portfolio - Lively Launched new customer onboarding experience on the web with the goal of increasing customer success rates. My role entailed mapping out the post-purchase customer journey to optimize the experience, conducting research and stakeholder interviews, writing all content, and collaborating closely with Customer Experience for accuracy. Click here to read the whole guide https://images.squarespace-cdn.com/content/v1/5e5d4958e456cb72a3301a34/44681bef-5c7a-438e-8682-4f1496ab8193/Screen+Shot+2022-03-25+at+12.45.25+PM.png Portfolio - Lively https://images.squarespace-cdn.com/content/v1/5e5d4958e456cb72a3301a34/a8cd5cc9-ee33-40d1-8f79-6ffe4d7aa8c4/Screen+Shot+2022-03-25+at+1.12.06+PM.png Portfolio - Lively https://images.squarespace-cdn.com/content/v1/5e5d4958e456cb72a3301a34/aa812c3b-605d-45b7-9259-dda703b5f6a6/Concept+B+-+Category+UI+41.jpg Portfolio - Lively https://images.squarespace-cdn.com/content/v1/5e5d4958e456cb72a3301a34/1648246970821-EOUFFO50RYWJ6XQUFUU1/Care+Section.png Portfolio - Lively https://images.squarespace-cdn.com/content/v1/5e5d4958e456cb72a3301a34/1648246982945-Z5V14CVAOP1IQ4DX828T/1.1+Adjustment+Request+Questionnaire+-+Intro.png Portfolio - Lively https://images.squarespace-cdn.com/content/v1/5e5d4958e456cb72a3301a34/1648247102979-4YFKRA305MO3LS030KQP/1.2.++Adjustment+Request+Questionnaire+-+Disclaimers.png Portfolio - Lively https://images.squarespace-cdn.com/content/v1/5e5d4958e456cb72a3301a34/1648247128161-4R45Z935QR9YLC2KLB3L/1.4.Adjustment+Request+Questionnaire+-++Issue.png Portfolio - Lively https://images.squarespace-cdn.com/content/v1/5e5d4958e456cb72a3301a34/1648247167035-8STTX06ZWNV22ZPTXWWA/1.8.+Adjustment+Request+Questionnaire+-+Programs.png Portfolio - Lively https://images.squarespace-cdn.com/content/v1/5e5d4958e456cb72a3301a34/1648247195180-VC8IZWNI5Y20HF8F0ESZ/1.10.+Confirmation_Muffled+or+unclear.png Portfolio - Lively https://images.squarespace-cdn.com/content/v1/5e5d4958e456cb72a3301a34/1648247235764-YFHU5YRQZK5VYJUFHENM/1.9.+Adjustment+Request+Questionnaire+-Usecase+1.png Portfolio - Lively